Field Outreach & Housing Navigator

Keys to Change; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Keys to Change in Phoenix, AZ seeks a Regional Outreach Specialist to deliver field-based outreach and housing-focused support to people experiencing unsheltered homelessness across Maricopa County. You will build relationships, identify barriers, and connect clients to shelter, housing, healthcare, and other resources, while coordinating with community partners to reduce gaps in the system.

This role requires performing outreach, assessments, and warm handoffs, using motivating interviewing and

Qualifications

• Experience or demonstrated interest in homeless services, housing, behavioral health, outreach, case management, peer support, or related human services.
• Have a current Level 1 Fingerprint Clearance.
• Valid Arizona Driver's License and ability to travel throughout Maricopa County.
• Lived experience with homelessness or housing insecurity is highly valued.
• Ability to engage respectfully with people experiencing mental health, substance use, trauma, medical, or other barriers.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to work independently in the field while collaborating with a larger team.
• Ability to adapt to changing situations and develop creative solutions.
• Familiarity with HMIS, Coordinated Entry, Housing First, harm reduction, or trauma-informed practices is preferred.

Responsibilities

• Conduct street and community-based outreach within assigned geographic areas to connect people to shelter, housing, healthcare, and other stabilizing resources.
• Build trusting relationships using human-centered and low-barrier approaches while managing an assigned caseload.
• Assist clients with obtaining identification, birth certificates, disability documents, and other housing-related paperwork.
• Coordinate with outreach providers and partners to improve coordination and reduce duplication across Maricopa County.
• Document outreach contacts and outcomes accurately in HMIS and required systems.
• Participate in regional meetings, trainings, and continuous improvement efforts.

Skills

Outreach experience

Trauma-informed

Harm reduction

Relationship-building

Communication

Problem-solving

Independent field work

Spanish (plus)

Job description

Keys to Change in Phoenix, AZ seeks a Regional Outreach Specialist to deliver field-based outreach and housing-focused support to people experiencing unsheltered homelessness across Maricopa County. You will build relationships, identify barriers, and connect clients to shelter, housing, healthcare, and other resources, while coordinating with community partners to reduce gaps in the system.

This role requires performing outreach, assessments, and warm handoffs, using motivating interviewing and