Youth Outreach Lead — Housing & Case Coordination

Keys to Change; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Vacation time

Personal time

Job summary

Keys to Change in Phoenix, AZ is seeking a Youth Outreach Coordinator to lead outreach efforts for 18–24-year-olds experiencing homelessness across Maricopa County. The role combines field work with collaborative planning and data-informed practices.

You will partner with staff and community partners to coordinate daily activities, manage a small caseload, and drive housing-focused solutions. The position emphasizes human-centered care, trauma-informed approaches, and strong relationships.

Qualifications

• Minimum of two years of experience in street outreach, intensive navigation or case management, youth services, homelessness services, or a related human services field.
• Experience working with young adults, people experiencing homelessness, or populations navigating complex systems.
• Experience coordinating services, facilitating collaborative meetings, supporting peers or colleagues, or working across multiple programs or organizations.
• Strong knowledge of community resources and service systems within Maricopa County.
• Ability to build and maintain effective relationships with young adults, community partners, and youth-serving organizations.
• Strong problem-solving, organization, communication, facilitation, and relationship-building skills.
• Ability to manage competing priorities while maintaining focus on client and program outcomes.
• Ability to work effectively with young adults experiencing behavioral health, substance use, trauma, medical, family, or other complex challenges.
• Commitment to human-centered service, equity, collaboration, data-informed decision-making, and practical solutions that help end homelessness.
• Must possess a valid Arizona Level One Fingerprint Clearance Card.

Responsibilities

• Serve as the working lead for daily Youth Outreach activities with the Regional Outreach Manager.
• Support problem-solving and share effective practices with Youth Outreach Specialists.
• Identify and overcome barriers to shelter, housing, benefits, employment, education, healthcare.
• Maintain a smaller caseload and conduct community-based outreach, navigation, advocacy, and housing-focused problem-solving.
• Organize and facilitate regular Youth Case Conferences.
• Develop and maintain connections with youth-serving systems and organizations.
• Complete required coordinated entry, vulnerability, eligibility, and program assessments.
• Coordinate referrals and warm hand-offs to services.
• Build partnerships to strengthen referral pathways and collaboration.
• Maintain timely HMIS documentation and track client progress and outcomes.
• Support grant deliverables and program performance measures.
• Provide trauma-informed, harm-reduction, and youth-responsive practices.
• Safety and de-escalation in community settings.
• Other duties as assigned.

Skills

Outreach Coordination

Case Management

Youth Services

Community Partnerships

Communication

Trauma-informed care

Advocacy

HMIS

Tools

HMIS

Job description

Keys to Change in Phoenix, AZ is seeking a Youth Outreach Coordinator to lead outreach efforts for 18–24-year-olds experiencing homelessness across Maricopa County. The role combines field work with collaborative planning and data-informed practices.

You will partner with staff and community partners to coordinate daily activities, manage a small caseload, and drive housing-focused solutions. The position emphasizes human-centered care, trauma-informed approaches, and strong relationships.