Field Operations Support Assistant

Sci Corp; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sci Corp in Mesa, AZ is seeking an administrative and clerical professional to support a funeral home, cemetery, and related services. The role involves greeting clients, handling inquiries, and processing documents with empathy and discretion.

Responsibilities include preparing death certificates and permits, coordinating memorial orders, processing payments, and maintaining schedules and records in a fast-paced environment. A high school diploma and 1–2 years of office experience are required.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Greet clients and provide general information about services.
• Prepare death certificates, permits, obituaries and related documents.
• Process payments and contracts; maintain accurate records.
• Coordinate memorial orders and inventory for vaults and markers.
• Assist with scheduling, reports, and office supplies.
• Support location management, sales, and payroll as needed.
• Provide backup reception coverage and maintain confidentiality.
• Communicate client needs to staff promptly with empathy.

Skills

MS Office

Verbal communication

Written communication

Organizational skills

Confidentiality

Compassion

Education

High School or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Licenses

• Licensed funeral director or family service counselor experience preferred

Language

• Bilingual in English and Spanish preferred

Schedule

• Thursday - Sunday/8:00am – 7:00pm

Postal Code: 85206

Category (Portal Searching): Administration and Clerical

Job Location: US-AZ - Mesa