Field Operations Support Assistant

sci; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

SCI is seeking an Administrative Clerk to provide clerical and customer service support to funeral home, cemetery, or crematory operations in Concord, NH. You will greet families, relay information about services, and help ensure compassionate, accurate processing of paperwork.

Responsibilities include preparing certificates, processing payments, coordinating orders for memorials, and assisting staff across departments with schedules, reports, and documentation while maintaining confidentiality

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a customer-focused and fast-paced professional environment.

Responsibilities

• Greet the public and provide information on services.
• Prepare death certificates, permits, and related documents.
• Process payments and contracts.
• Coordinate ordering of memorials and related products and maintain inventory for vaults and markers.
• Assist with obituaries and payroll as needed; support location management and staff.
• Act as backup to Receptionist and respond to inquiries promptly.

Skills

Customer service

MS Office

Communication

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 03301-5048

Category (Portal Searching): Administration and Clerical

Job Location: US-NH - Concord