Field Operations Support Assistant

sci; Sandston (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

sci in Virginia is seeking an Administrative Clerk to support the creation of death certificates, veteran paperwork, and memorial documentation. You will handle scheduling, payments, and communications with families, while coordinating with staff and external offices to ensure compliance and accuracy.

The role requires empathy, strong data handling, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School or equivalent required.
• 1-2 years of experience in an office clerical or customer service capacity.
• Experience working in a customer-focused and fast-paced professional environment.
• Working knowledge of office equipment (computers, calculators, copiers, printers, fax) at a level consistent with experience.
• MS Office Suite experience preferred.
• Basic mathematics skills required.
• Good verbal and written communication skills.
• Strong organizational skills and detail oriented.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran's Paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation to support requested products and services complies with state/federal regulations and company rules.
• Prepares and distributes daily schedules, reports, and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and controls storage inventory for vaults and markers.
• Orders office supplies.
• Oversees processing of installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with preparation of obituaries.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family's needs to appropriate staff.
• Conveys a sense of concern and empathy with client family members at all times.
• Responds to customer inquiries via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians.

Skills

Compassion & integrity

Confidentiality

Excellent communication

Detail oriented

Organizational skills

Customer service

Office clerical skills

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 23150

Category (Portal Searching): Administration and Clerical

Job Location: US-VA - Sandston