Field Operations Support Assistant

Service Corporation International; Sandston (VA); On-site; USD 33,000 - 42,000; Full time

Job summary

Service Corporation International is seeking an administrative assistant to support funeral home operations in Virginia. The role involves greeting families, handling routine clerical tasks, processing documents, and coordinating memorial materials with sensitivity and discretion.

The position requires 1–2 years in an office/ customer service setting, strong MS Office skills, and a high level of compassion and integrity to assist families during difficult times.

Qualifications

• Education at least a High School diploma or equivalent.
• 1–2 years in an office clerical or customer service role.
• Experience in a fast-paced, customer-focused environment.
• MS Office Suite proficiency preferred.
• Strong verbal and written communication.
• Maintain confidentiality and demonstrate integrity.

Responsibilities

• Greet the public and provide information on services.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts; coordinate memorials and inventory.
• Assist with obituaries and back-up receptionist duties.
• Maintain relationships with county clerks and medical staff; respond to inquiries.

Skills

Customer service

MS Office

Communication skills

Confidentiality

Organization

Education

High School diploma

Tools

MS Office Suite

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

Prepares death certificates, prayer cards and related documents

Completes required permits and or certificates

Prepares and processes Veteran’s Paperwork

Prepares marker monument placement paperwork

Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

Prepares and distributes daily schedules, reports, and documents

Receives and processes payments and contracts

Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

Orders office supplies

Oversees the processing of installation orders to grounds and maintenance departments

Processes accounts payable transactions

Assists with the preparation of obituaries

Assists Location Management, Sales, Family Service Counselors and payroll as needed

Acts as backup to Receptionist

Greets family members and friends

Communicates client family’s needs promptly and accurately to the appropriate staff member

Conveys a sense of concern and empathy with client family members at all times

Responds to customer inquiries via telephone, internet and in person

Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality

Postal Code: 23150

Category (Portal Searching): Administration and Clerical

Job Location: US-VA - Sandston

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.