Field Operations Support Assistant

Sci Corp; Ponce (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Sci Corp is seeking an organized office clerk to support family services and operations in a sensitive environment. You will prepare documents, assist with obituaries, process payments, and coordinate memorial orders with care and confidentiality.

Responsibilities include scheduling, data entry, and liaising with staff to ensure accurate documentation while maintaining empathy toward client families at all times.

Qualifications

• High school diploma or equivalent.
• 1–2 years of clerical or customer service experience.
• Ability to manage inquiries with professionalism and empathy.

Responsibilities

• Prepares death certificates, permits, and Veteran’s paperwork.
• Coordinates memorial orders and inventory for vaults and markers.
• Receives payments, processes contracts, and manages daily schedules.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School Diploma

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred