Field Operations Support Assistant

sci; Ponce (PR); On-site; USD 26,000 - 34,000; Full time

Job summary

sci in Puerto Rico seeks a detail‑oriented Office Clerk to support death certificate preparation, permits, veteran paperwork, marker orders, and daily scheduling. You will process documents, receipts, and contracts, coordinating with families and staff while maintaining compliance with state and company rules.

The ideal candidate has a high school diploma and 1–2 years in an office or customer‑facing role, strong MS Office skills, and excellent written and verbal communication.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office clerical or customer service experience preferred.
• Strong MS Office and basic math skills; proficient in data entry and file management.
• Excellent verbal and written communication; ability to maintain confidentiality.
• Compassion, empathy, and ability to interact professionally with families.

Responsibilities

• Prepares death certificates, permits and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran's paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation complies with state/federal regulations and company rules.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products; manages inventory for vaults/markers.
• Greets family members and communicates needs to staff with empathy.
• Responds to inquiries via phone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Job description

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00732

Category (Portal Searching): Operations

Job Location: US-PR - Ponce