Field Operations Support Assistant

Service Corporation International; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Jacksonville, FL is seeking an Administrative Clerk to provide clerical and front-desk support for funeral home, cemetery, and related facilities. You will greet the public, share information on services, process payments and contracts, and assist with daily operational tasks.

Requirements include a High School diploma and 1–2 years in office or customer service, strong MS Office skills, solid written and verbal communication, confidentiality, and a

Qualifications

• High School diploma or equivalent.
• 1-2 years in office clerical or customer service.
• Proficient with MS Office; basic math.
• Strong verbal and written communication.
• Ability to maintain confidentiality.

Responsibilities

• Greet the public and provide general information on services offered.
• Prepare and process documents, payments, and contracts.
• Coordinate ordering of memorial products and related paperwork.
• Maintain schedules, reports, and documents for the location.
• Assist with obituaries and coordination with management and staff.
• Back up Receptionist duties as needed.
• Communicate client family needs promptly to staff.

Skills

MS Office Suite

Verbal & written communication

Organization & detail-oriented

Compassion & empathy

Confidentiality

Customer service

Office equipment proficiency

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 32207

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Jacksonville