Field Operations Support Assistant (part-time)

Sci Corp; Leander (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sci Corp seeks an Administrative Clerk to provide clerical support at our Leander, TX location. You will greet families, relay service options, and help prepare and process documents for memorials and arrangements.

The role requires 1–2 years in an office or customer-facing setting, strong communication, and attention to detail, with a compassionate, confidential approach to client families.

Qualifications

• 1–2 years of office clerical or customer service experience.
• Experience in a customer-focused, fast-paced professional environment.
• MS Office Suite experience preferred.

Responsibilities

• Greet the public and provide general information on services offered.
• Prepare and process documents such as death certificates and prayers cards.
• Coordinate memorials, orders, and related product paperwork.
• Process payments and contracts and assist with obituaries.
• Support Location Management, Sales, Family Service Counselors as needed.
• Assist with reception duties and maintain confidentiality.

Skills

Verbal and written communication

Strong organizational skills

Detail oriented

Confidentiality

Compassion and integrity

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 78641

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Leander