Field Operations Support Assistant

Sci Corp; Gotha (FL); On-site; USD 29,000 - 38,000; Full time

Job summary

Sci Corp in Gotha, FL seeks a compassionate administrative professional to support funeral home operations, greet clients, and provide information on services. The role includes clerical duties, scheduling, and basic document processing in a respectful environment.

You will assist with memorial products coordination, payments, and coordinating with family service staff. A high school diploma and 1–2 years of clerical or customer service experience are required; MS Office experience is preferred.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced professional environment.

Responsibilities

• Prepare and process documents related to death certificates, permits, and veterans paperwork.
• Greet the public and provide general information on services offered with empathy.
• Coordinate ordering of memorials and related products; manage storage and inventory for vaults and markers.
• Process payments and contracts; assist with obituaries and payroll as needed.
• Maintain confidentiality and professional relationships with clients, medical staff, and county offices.

Skills

Customer service

Clerical work

MS Office

Communication

Data entry

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 34734

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Gotha