Field Operations Support Assistant

Sci Corp; Brandon (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Sci Corp in Brandon, FL, invites applications for an administrative/clerical role supporting funeral home operations. You will greet the public, provide information on services, process documents, and assist with coordination of memorial products with empathy.

The position requires high school or equivalent, 1–2 years clerical/customer service experience, and strong communication and organizational skills. You will work in a fast-paced environment and help ensure compassionate support for

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service.
• Experience in fast-paced, customer-focused environments preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet clients and provide information on funeral services.
• Prepare death certificates, permits, and related documents.
• Process payments and contracts; handle administrative tasks.
• Coordinate memorial product orders and inventory.
• Maintain accurate records and support staff with scheduling.
• Assist with obituaries and back-stop reception.

Skills

Verbal communication

Written communication

Organization

Confidentiality

Compassion

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veterans Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33511

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Brandon