Field Operations Support Assistant

S.E. Combined Services of Florida; Gotha (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an administrative support associate in Gotha, FL. The role focuses on clerical tasks, greeting the public, providing information on services, and coordinating documents with care and empathy for grieving families.

Responsibilities include handling death certificates, permits, memorial paperwork, and payments while ensuring accuracy and compliance with regulations. A High School diploma and 1–2 years in office or customer service are required.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Complete required permits and certificates.
• Process Veteran's paperwork and monument placement forms.
• Coordinate memorial orders and oversee storage of vaults/markers.
• Receive and process payments and contracts.
• Assist with obituaries and payroll as needed.
• Greet clients, convey empathy, and relay needs to staff promptly.
• Maintain confidentiality and professional relationships with authorities.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 34734

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Gotha