Field Operations Support Assistant

S.E. Combined Services of Florida; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an administrative assistant to support our funeral home, cemetery, crematory and related facilities in Winter Garden, FL. The role focuses on clerical tasks, customer service, and compassionate client interaction.

You will greet families, prepare certificates and paperwork, process payments and contracts, and coordinate memorials. Strong MS Office skills, confidentiality, and empathy are essential to succeed in this fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Experience working in a customer-focused and fast-paced professional environment.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete required permits and/or certificates.
• Prepare and process Veteran's paperwork.
• Prepare marker monument placement paperwork.
• Ensure documentation to support products and services meets state/federal regulations and company rules.
• Prepare and distribute daily schedules, reports, and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products; manage vault/marker storage inventory.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with obituary preparation.
• Assist Location Management, Sales, Family Service Counselors and payroll as needed.
• Act as backup to Receptionist.
• Greet family members and friends.
• Communicate client family needs promptly and accurately to staff.
• Convey empathy with client families at all times.
• Respond to customer inquiries via telephone, internet and in person.
• Maintain professional relationships with county clerk, medical examiner and physicians.

Skills

MS Office

Verbal & written communication

Organization

Compassion

Confidentiality

Attention to detail

Customer service

Education

High School diploma or equivalent

Tools

Office equipment

Calculators

Copiers

Printers

Fax machines

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 34787

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Winter Garden