Field Operations Support Assistant

Sci Corp; Pompano Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Sci Corp is seeking an administrative clerk to provide essential clerical support for our funeral home network, cemetery, and related facilities. You will greet families, relay information, and process documents with compassion and accuracy.

Key duties include handling death certificates, permits, and memorial paperwork, managing schedules and reports, and assisting with obituaries as needed. High School diploma and 1–2 years of relevant experience are required.

Qualifications

• High School or equivalent is required.
• 1–2 years of office clerical or customer service experience.
• Strong verbal and written communication skills are essential.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet the public and provide general information about services.
• Prepare and process death certificates, permits, veteranj’s paperwork and related documents.
• Manage daily schedules, reports and documents; assist with obituaries when needed.
• Process payments and contracts; coordinate orders for memorials and related products.
• Support location management, sales, family service counselors and payroll as required.

Skills

MS Office

Verbal communication

Written communication

Organizational skills

Confidentiality

Customer service

Office equipment

Education

High School or equivalent

Tools

MS Word

MS Excel

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33064

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Pompano Beach