Field Operations Support Assistant

Sci Corp; Florida; On-site; USD 32,000 - 38,000; Full time

Job summary

Sci Corp is seeking an administrative/clerical associate to join its team in Winter Garden, FL. The role focuses on greeting families, providing information on services, and supporting funeral home operations with accuracy and empathy.

The position requires 1-2 years in an office or customer service setting, High School diploma, and proficiency with standard office equipment and MS Office. Monday–Friday, on-site, with duties ranging from paperwork to client communications.

Qualifications

• Experience in a fast-paced customer-focused office
• Ability to operate common office equipment and software
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities

Responsibilities

• Greet the public and provide general information about services
• Prepare and process documents, permits, and basic forms
• Handle payments and contracts with accuracy
• Coordinate ordering and inventory of memorial products
• Support other staff and reception duties as needed
• Maintain confidentiality and compassionate service to families

Skills

Strong communication

Organizational skills

Confidentiality

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 34787

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Winter Garden