Field Operations Support Assistant

Service Corporation International; Glendora (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Retirement Savings Plan with 회사

Employee Assistance Program

Job summary

Service Corporation International in Glendora, CA, is seeking an on-site Administrative Clerk to support a funeral home, cemetery, crematory complex. You will greet families, process payments, and handle documentation with confidentiality and care.

Requirements include a High School diploma and 1–2 years in clerical or customer service roles; proficiency with MS Office, strong communication, and high organizational standards are expected.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of office clerical or customer service experience helpful.
• Experience in a customer-focused, fast-paced environment preferred.
• Proficient with MS Office; basic math skills and accuracy.
• Strong verbal and written communication; organized and detail oriented.
• Demonstrates compassion, integrity, and confidentiality.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Complete required permits and/or certificates.
• Prepare and process Veteran’s paperwork.
• Prepare marker monument placement paperwork.
• Ensure documentation supports requested products and services per regulations.
• Prepare and distribute daily schedules, reports, and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and manage storage inventory.
• Order office supplies and oversee installation orders to grounds/maintenance.
• Process accounts payable transactions.
• Assist with obituaries and with Location Management, Sales, and Family Service Counselors as needed.
• Act as backup to Receptionist; greet family members and respond to inquiries.
• Maintain confidentiality and communicate client needs promptly and empathetically.
• Coordinate with county clerk, medical examiner, and physicians as required.

Skills

Office equipment knowledge

MS Office Suite

Basic mathematics

Verbal & written communication

Organizational skills

Compassion & integrity

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents

• Completes required permits and or certificates

• Prepares and processes Veteran’s Paperwork

• Prepares marker monument placement paperwork

• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

• Prepares and distributes daily schedules, reports, and documents

• Receives and processes payments and contracts

• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

• Orders office supplies

• Oversees the processing of installation orders to grounds and maintenance departments

• Processes accounts payable transactions

• Assists with the preparation of obituaries

• Assists Location Management, Sales, Family Service Counselors and payroll as needed

• Acts as backup to Receptionist

• Greets family members and friends

• Communicates client family’s needs promptly and accurately to the appropriate staff member

• Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required

• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

• MS Office Suite experience preferred

• Basic mathematics skills required

• Good verbal and written communication skills

• Strong organizational skills and detail oriented

• High level of compassion and integrity

• Ability to maintain confidentiality

Compensation:

Salary: $20.50/hr. - $21.50/hr

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues

Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 91740

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Glendora

Job Profile ID: F00216

Time Type: Full time

Location Name: Oakdale Memorial Park, Crematory and Mortuary