Field Operations Supervisor - Security & Recruitment

DSI Security Services; Schaumburg (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Vision Insurance

Paid Time Off

Job summary

DSI Security Services seeks a Field Operations Supervisor to back Illinois operations. This hands-on role blends recruiting and staffing support with daily field duties, including onboarding, scheduling, fleet coordination, and site visits to uphold service quality.

The successful candidate will coordinate with branch leadership, field personnel, applicants, and clients, balancing office tasks with on-site responsibilities in Schaumburg.

Qualifications

• Excellent written and verbal communication with strong customer service.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Experience with ATS and back-office software.
• Willingness to travel locally up to 75%.

Responsibilities

• Support recruitment and staffing efforts, including applicant follow-up, interview coordination, and communication with hiring teams.
• Assist with new-hire onboarding and track completion of required documentation and compliance steps.
• Support scheduling and workforce coordination to help maintain adequate site coverage.
• Coordinate fleet management activities, including vehicle assignments, records, maintenance follow-up, and reporting concerns.
• Conduct site visits, inspections, and officer check-ins to assess service delivery and provide coaching.
• Help ensure officers follow client requirements, post instructions, company policies, and safety procedures.
• Respond promptly to call-offs, emergencies, and other operational issues.
• Identify, address, and report hazards, incidents, staffing concerns, and service issues.
• Provide coaching, mentoring, and corrective action to security personnel as needed.
• Maintain accurate reports and records using Microsoft Office and internal systems.
• Collaborate with branch leadership to support operational continuity, client satisfaction, and regional growth

Skills

Customer service

Communication

Organization

Multitasking

Travel locally

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

ATS

Job description

DSI Security Services seeks a Field Operations Supervisor to back Illinois operations. This hands-on role blends recruiting and staffing support with daily field duties, including onboarding, scheduling, fleet coordination, and site visits to uphold service quality.

The successful candidate will coordinate with branch leadership, field personnel, applicants, and clients, balancing office tasks with on-site responsibilities in Schaumburg.