Security Field Operations Supervisor

DSI Security Services; Schaumburg (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Vision Insurance

Paid Time Off

Job summary

DSI Security Services seeks a Field Operations Supervisor to back Illinois operations. This hands-on role blends recruiting and staffing support with daily field duties, including onboarding, scheduling, fleet coordination, and site visits to uphold service quality.

The successful candidate will coordinate with branch leadership, field personnel, applicants, and clients, balancing office tasks with on-site responsibilities in Schaumburg.

Qualifications

• Excellent written and verbal communication with strong customer service.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Experience with ATS and back-office software.
• Willingness to travel locally up to 75%.

Responsibilities

• Support recruitment and staffing efforts, including applicant follow-up, interview coordination, and communication with hiring teams.
• Assist with new-hire onboarding and track completion of required documentation and compliance steps.
• Support scheduling and workforce coordination to help maintain adequate site coverage.
• Coordinate fleet management activities, including vehicle assignments, records, maintenance follow-up, and reporting concerns.
• Conduct site visits, inspections, and officer check-ins to assess service delivery and provide coaching.
• Help ensure officers follow client requirements, post instructions, company policies, and safety procedures.
• Respond promptly to call-offs, emergencies, and other operational issues.
• Identify, address, and report hazards, incidents, staffing concerns, and service issues.
• Provide coaching, mentoring, and corrective action to security personnel as needed.
• Maintain accurate reports and records using Microsoft Office and internal systems.
• Collaborate with branch leadership to support operational continuity, client satisfaction, and regional growth

Skills

Customer service

Communication

Organization

Multitasking

Travel locally

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

ATS

Job description

Field Operations Supervisor

Salary: $50,000 anually

Location: Schaumburg, IL

Job Type: Full-time

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long‑term partnerships with clients while providing meaningful career opportunities for our employees.

Job Summary

DSI is growing again! We are seeking a Field Operations Supervisor to support our Illinois operations. This hands‑on role combines recruiting and staffing support with day‑to‑day field operations. The Operations Supervisor will help attract and onboard security personnel, support scheduling and workforce coordination, oversee fleet needs, and conduct site visits to help ensure consistent service delivery. The Operations Supervisor serves as a key connection between branch leadership, field personnel, applicants, and clients. The successful candidate is organized, responsive, and comfortable balancing office‑based coordination with local field responsibilities.

Key Responsibilities

• Support recruitment and staffing efforts, including applicant follow‑up, interview coordination, and communication with hiring teams
• Assist with new‑hire onboarding and track completion of required documentation and compliance steps
• Support scheduling and workforce coordination to help maintain adequate site coverage
• Coordinate fleet management activities, including vehicle assignments, records, maintenance follow‑up, and reporting concerns
• Conduct site visits, inspections, and officer check‑ins to assess service delivery and provide coaching
• Help ensure officers follow client requirements, post instructions, company policies, and safety procedures
• Respond promptly to call‑offs, emergencies, and other operational issues
• Identify, address, and report hazards, incidents, staffing concerns, and service issues
• Provide coaching, mentoring, and corrective action to security personnel as needed
• Maintain accurate reports and records using Microsoft Office and internal systems
• Collaborate with branch leadership to support operational continuity, client satisfaction, and regional growth

Required Skills & Qualifications

• Strong customer service orientation with excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast‑paced environment
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams
• Ability to use applicant tracking systems (ATS) and other back‑office software
• Ability to perform routine foot patrols, lift moderately, and work in various weather conditions
• Ability to travel locally, approximately 75%

Pre‑Employment Requirements

• Minimum 21 years of age
• High school diploma or equivalent
• Valid driver’s license, reliable transportation, and a means of communication
• Ability to pass required background checks, motor vehicle screening and drug screening
• Must meet all applicable state licensing requirements

Experience

• Two years of security experience preferred
• Prior military or law enforcement experience highly preferred
• 401(k)
• Medical insurance
• Vision insurance
• Paid time off

Education Requirements

• High school diploma or equivalent

Required Screenings

• Criminal background check
• Motor vehicle screening
• Drug screen

Equal Opportunity Statement

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.