Pier Operations & Guest Experience Coordinator

TopView Sightseeing; New York (NY); On-site; USD 20,457 - 29,136; Full time

Job summary

TopView Sightseeing is seeking a reliable Pier Coordinator in New York, NY, to manage daily operations at piers. This position involves overseeing staff setup, ensuring smooth boarding processes, tracking passenger attendance, and providing excellent customer service. Candidates should be able to lift up to 50 lbs, work in various weather conditions, and be available for 12-hour shifts, including weekends and holidays. The compensation is $18/hour plus a weekly bonus incentive.

Qualifications

• Ability to commute to Pier 40.
• Able to lift up to 50 lbs and stand for long periods.
• Willing to work outdoors in all weather conditions.
• Comfortable working 12-hour shifts, weekends, and holidays.

Responsibilities

• Manage pier operations including staff setup, equipment checks, and signage.
• Scan tickets and troubleshoot any issues.
• Track and report passenger attendance and daily scan reports.
• Communicate with dispatch and management about schedule changes.
• Ensure safety standards are met and incidents are documented.
• Handle mooring tasks and welcome guests.
• Conduct dock inspections and maintain a clean boarding area.

Skills

Excellent customer service

Communication skills

Independent work

Organizational skills

Sales experience

Job description

TopView Sightseeing is seeking a reliable Pier Coordinator in New York, NY, to manage daily operations at piers. This position involves overseeing staff setup, ensuring smooth boarding processes, tracking passenger attendance, and providing excellent customer service. Candidates should be able to lift up to 50 lbs, work in various weather conditions, and be available for 12-hour shifts, including weekends and holidays. The compensation is $18/hour plus a weekly bonus incentive.