Field Operations Strategy & Training Lead

General Motors Company; United States; Ibrido; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

General Motors Company is seeking a Strategic Initiatives and Training Lead to drive field operations improvements. You will own field-facing systems, dashboards, and reporting, translating dealer feedback into prioritized IT, data, and training requirements.

The role emphasizes an agile, test-and-learn approach to scale solutions that enhance customer experience and loyalty. You will collaborate with IT, analytics, and Training teams to pilot AI capabilities, deliver live and on-demand

Competenze

• Bachelor’s degree in business, marketing, operations, or a related field.
• 5+ years' experience in dealer operations, field operations, training, program management, or service operations.
• Experience leading cross-functional initiatives from concept through pilot and scale with measurable business impact.
• Experience translating business needs into systems and reporting requirements while bridging business and technical teams.

Mansioni

• Lead priority initiatives from problem definition through implementation, measurement, continuous improvement, and scale using an agile, test-and-learn approach.
• Define success measures and track initiative results, including throughput, utilization, customer experience, retention, and fixed coverage.
• Own Field Operations reporting, dashboards, and related systems as the business and product lead; maintain standard metrics and simplify, automate, and standardize recurring reporting.
• Translate business and field feedback into prioritized requirements for information technology, data, and reporting teams, ensuring tools and reports clearly communicate the next action for field teams and dealers.
• Identify, pilot, measure, and scale artificial intelligence and generative capabilities—in partnership with IT, data, CX, and Training teams.
• Co-create and support live, virtual, and on-demand training that enables effective use of tools, AI capabilities, and reports.
• Develop change management and communication plans; track adoption and training effectiveness, and improve materials and approaches based on data and feedback.
• Serve as the primary point of contact across Field Operations, Training, IT, analytics, CX, and program teams; gather and synthesize feedback into prioritized improvements.
• Maintain concise documentation, standard work, and process maps for repeatable and scalable initiatives.
• Surface risks, gaps, and opportunities; recommend countermeasures and stay current on GM AI capabilities and external best practices.

Conoscenze

Project management

Cross-functional collaboration

Data analytics

Agile methodologies

Communication

Formazione

Bachelor’s degree in business, marketing, operations, or a related field

Strumenti

Dashboards

CRM platforms

Reporting tools

Descrizione del lavoro

General Motors Company is seeking a Strategic Initiatives and Training Lead to drive field operations improvements. You will own field-facing systems, dashboards, and reporting, translating dealer feedback into prioritized IT, data, and training requirements.

The role emphasizes an agile, test-and-learn approach to scale solutions that enhance customer experience and loyalty. You will collaborate with IT, analytics, and Training teams to pilot AI capabilities, deliver live and on-demand