Dispatch & Field Tech Support Coordinator

cableone; United States; On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life insurance

Paid time off

401(k) matching

Tuition reimbursement

Remote access to premium channels

Vehicle provided for daily work

Cable One services for associates

Job summary

Cable One is seeking a Dispatch Specialist II to support field technicians and ensure customer commitments are met using Cable One Field Service Management and ACSR. This role emphasizes proactive routing, efficient ticket handling, and effective communication with customers and technicians.

The position requires a High School Diploma with 2+ years in Dispatch or related roles, strong data-entry skills, and proficiency in Outlook, GPS, ServiceNow, and ACSR.

Qualifications

• High School Degree required.
• 2+ years of Dispatch, Field Technician or Workforce Management experience preferred.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Able to navigate the internet and use various computer programs.
• Ability to work in a fast-paced, demanding environment with good time management.
• Understanding of Outlook and GPS.
• Understanding of ServiceNow and ACSR.

Responsibilities

• Provides phone and chat support to field technicians for work order modifications and customer account requests.
• Resolves various ticket and email requests from Technical Care Center and Virtual Call Centers.
• Monitors technicians' routes to understand availability for work orders.
• Sets up locates and outages as required.
• Performs other duties to support company initiatives and values.

Skills

Excellent verbal and written comms

Data-entry

Time management

Customer service

Education

High School Diploma

Tools

ServiceNow

ACSR

Outlook

GPS

Job description

Cable One is seeking a Dispatch Specialist II to support field technicians and ensure customer commitments are met using Cable One Field Service Management and ACSR. This role emphasizes proactive routing, efficient ticket handling, and effective communication with customers and technicians.

The position requires a High School Diploma with 2+ years in Dispatch or related roles, strong data-entry skills, and proficiency in Outlook, GPS, ServiceNow, and ACSR.