Field Technician – Cable, Internet & Fiber

Cogeco Inc.; Grasonville (MD); On-site; USD 33,475 - 50,227; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) plan eligibility

Paid Time Off (PTO)

Job summary

Cogeco Inc. is seeking a Customer and Network Facing Technician in Grasonville, Maryland. In this role, you will perform installations and maintenance of cable television, internet, and telephony systems. You will support technical services and ensure quality performance across networks.

Key responsibilities include troubleshooting, conducting preventative maintenance, and interacting directly with customers to promote services. A strong focus on safety and excellent customer service skills is essential. This position offers competitive benefits, including medical coverage and a flex work policy.

Qualifications

• Valid state driver’s license with good driving record.
• Ability to read and interpret safety rules and manuals.
• Physical ability to carry, climb, and operate extension ladders.

Responsibilities

• Install and troubleshoot television, internet, and telephony systems.
• Perform preventative maintenance and repairs on networks.
• Communicate with dispatch for assistance and updates.

Skills

Core technician skillsets

Customer service experience

PC and Windows software skills

Spanish proficiency

Education

High school diploma or GED equivalent

One-year certificate from college or technical school

Tools

Hand and power tools

Test equipment

Job description

Cogeco Inc. is seeking a Customer and Network Facing Technician in Grasonville, Maryland. In this role, you will perform installations and maintenance of cable television, internet, and telephony systems. You will support technical services and ensure quality performance across networks.

Key responsibilities include troubleshooting, conducting preventative maintenance, and interacting directly with customers to promote services. A strong focus on safety and excellent customer service skills is essential. This position offers competitive benefits, including medical coverage and a flex work policy.