Field Operations Specialist - Deaf & Accessibility Services

Socket.dev; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Field Operations Specialist to directly assist customers with specialized telephone equipment, provide in-home assessment, and educate on programs and services. You will work with Customer Advisors to deliver statewide Deaf and Disabled Telecommunications Program (DDTP) services in California and collaborate with community organizations for outreach.

The role involves visiting consumer homes and community spaces, documenting services, and ensuring privacy and security per

Qualifications

• Bachelor’s degree or equivalent professional experience is required.
• Two years of professional experience supporting deaf, hard of hearing, deaf-blind, or disabled customers is required.
• Two years of experience in advocacy, marketing, or communications is preferred.

Responsibilities

• Provide exceptional customer service to clientele with various disabilities.
• Plan, develop, implement, and evaluate message strategies for California DDTP goals.
• Develop online materials such as website content, video content, social media posts, and blogs.
• Assist recipients in selecting accessible equipment and processing orders.
• Provide recipient support services including installation, training, and troubleshooting.
• Engage with community through focus groups and surveys to identify gaps and improvements.
• Respond promptly to customers and build relationships with ongoing support.
• Deliver technical assistance, education, and culturally specific training to diverse consumers and organizations.

Skills

ASL proficiency

Customer service

Communication

Multitasking

Cultural sensitivity

Relationship management

CRM systems

Inventory management

Driver's license

Education

Bachelor’s degree or equivalent experience

Two years in deaf/hard of hearing field

Two years in advocacy/marketing/communications

Tools

CRM systems

Inventory management systems

Job description

Socket.dev is seeking a Field Operations Specialist to directly assist customers with specialized telephone equipment, provide in-home assessment, and educate on programs and services. You will work with Customer Advisors to deliver statewide Deaf and Disabled Telecommunications Program (DDTP) services in California and collaborate with community organizations for outreach.

The role involves visiting consumer homes and community spaces, documenting services, and ensuring privacy and security per