Field Operations Specialist

Molaprise Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Molaprise Group seeks a Field Operations Specialist to manage IT Technology Rooms (MDF/IDF/Datacenter) across NYC offices. You will validate daily equipment operations, install UPS/PDU connections, and maintain hardware inventories while coordinating with vendors for deliveries and replacements.

You will rack and stack servers, switches, routers, and APs, perform commissioning of UPS and environmental monitors, and support circuit cutovers in coordination with ACS groups.

Qualifications

• 5 years' experience in Field Operations IT
• Experience managing MDF/IDF technology rooms
• Strong knowledge of Windows Server, VMware, Cisco networks, Wi‑Fi
• Excellent interpersonal and communication skills
• Ability to multitask in a high-paced environment
• Ability to work independently or within a group

Responsibilities

• Manage IT Technology Rooms (MDF/IDF/Datacenter) across NYC boroughs
• Validate daily operations of equipment in IT rooms
• Install and configure UPS and PDU for hardware connectivity
• Maintain inventory of hardware in IT rooms
• Coordinate vendor deliveries and replacements for hardware
• Rack and stack servers, switches, routers, and APs as needed
• Perform circuit cutovers with NYC ACS groups
• Travel between 37 ACS sites in NYC as required

Skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Team player

Vendor management

Tools

MS Office

Project

PowerPoint

Visio

MS Teams

PPM

SharePoint

Job description

Field Operations Specialist

Location: Queens, NY

Duration: 1 Year

Scope of Work

Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:

Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough

Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment

Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough

Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough

Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement

Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough

Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)

Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required

Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)

Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)

Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups

Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset

Management

Qualifications

Preferably 5 years proven experience as Field Operations in Information Technology

Experience in managing MDF and IDF technology rooms

Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)

Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems

Excellent interpersonal and communication skills

Ability to multitask and perform in a high-paced/high-pressure environment

Ability to work independently or within a group to solve complex problems.

Strong team player with service-oriented attitude and customer focus

Vendor management skills

Must be able to lift and move equipment weighing up to 50lbs

Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children’s Center and 2 Secure Detention Center facilities.