Field Operations Specialist

Infosat IT Services LLC; Village of Bronxville (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Infosat IT Services LLC seeks a Field Operations Specialist for NYC Administration for Children’s Services (ACS). The role will manage IT technology rooms across multiple ACS sites, installing and maintaining equipment, coordinating with vendors, and supporting infrastructure refresh efforts.

The candidate will travel between ACS locations in NYC and lift equipment up to 50 lbs. This onsite position requires about 35 hours/week and a 6-month contract with standard 9-to-5 scheduling.

Qualifications

• Experience in IT field operations and managing IT technology rooms (MDF/IDF).
• Strong troubleshooting and vendor coordination abilities.
• Ability to travel between multiple sites in NYC.

Responsibilities

• Monitor daily operations of IT equipment in field rooms.
• Install and configure UPS, PDU, and environmental sensors.
• Maintain hardware inventories and IT room organization.
• Coordinate equipment deliveries, replacements, and vendor activities.
• Troubleshoot infrastructure issues with network teams.
• Handle hardware replacements and RMAs.
• Rack/stack/unrack/decommission servers and network gear.
• Support circuit cutovers and infrastructure refresh projects.

Skills

Field operations

Troubleshooting

Vendor coordination

Communication

Site travel

Tools

Windows Server

VMware

Cisco Networking

Wi-Fi

VoIP

UPS

PDU

Job description

Field Operations Specialist

Client: NYC Administration for Children’s Services (ACS)

Location: Brooklyn, NY & Bronx, NY

Work Arrangement: Onsite

Duration: 6 Months Contract

Work Schedule: Monday–Friday, 9:00 AM–5:00 PM (35 hours/week, including one-hour unpaid lunch)

Important Notes

• Must be able to travel between 37 ACS sites across NYC’s five boroughs, including 24x7x365 Children’s Center and two Secure Detention Center facilities.

• Must be able to lift and move equipment weighing up to 50 lbs.

• Approximately 5 years of IT field operations experience is preferred.

Job Summary

Seeking a Field Operations Specialist to manage and maintain IT technology rooms, including MDF, IDF, and data center environments. The role involves hardware installation, equipment inventory, power systems, network patching, circuit cutovers, vendor coordination, and infrastructure refresh activities across ACS locations.

Key Responsibilities

• Monitor and validate daily operations of equipment in IT operations rooms.

• Install, connect, configure, and commission UPS, PDU, and environmental monitoring devices.

• Maintain accurate hardware inventories and organized IT rooms.

• Coordinate equipment deliveries, replacements, and vendor activities.

• Troubleshoot hardware and infrastructure issues with network and infrastructure teams.

• Replace failed hardware components, including hard disks and power supplies, and coordinate RMAs.

• Rack, stack, unrack, and decommission servers, switches, routers, wireless access points, and other hardware.

• Perform network patching and support circuit cutovers with NYC OTI and ACS infrastructure teams.

• Support hardware refresh projects and asset management procedures.

Must-Have Requirements

• Experience managing MDF, IDF, and IT technology rooms.

• Working knowledge of IT infrastructure, including Windows Servers, VMware, Cisco networking equipment, Wi‑Fi, VoIP, data centers, desktop systems, laptops, smartphones, UPS, and PDU.

• Strong troubleshooting, vendor coordination, and communication skills.

• Ability to work independently and collaboratively in a fast‑paced environment.

• Ability to lift equipment weighing up to 50 lbs.

• Ability to travel between ACS locations throughout NYC.

Preferred Requirements

• Approximately 5 years of IT field operations experience.

• Familiarity with MS Office, Microsoft Project, PowerPoint, Visio, Teams, PPM, and SharePoint.

• Knowledge of EPL data circuits and security surveillance systems.

• Experience with hardware replacement, circuit cutovers, equipment commissioning, and infrastructure refresh projects.