Field Operations & Service Partner Lead

Socket.dev; Des Plaines (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Outworx Group in Des Plaines, IL seeks an Associate Operations Manager to support service partner networks and ensure regulatory and client compliance.

You will drive partner setup, oversee field operations, handle training and incident reporting, and collaborate with Market Managers and Sourcing to optimize resources.

The role requires experience, proficiency in MS Office and Salesforce, and willingness to work long hours during the snow season.

Qualifications

• Bachelor’s Degree preferred or 5+ years of management experience.
• Bilingual (English and Spanish a plus).
• Valid State Driver’s License with DOT acceptable driving record.
• DOT medical card within 30 days of employment.

Responsibilities

• Support and promote Outworx Mission, Vision and Values in interactions with employees, customers, and Service Partners.
• Ensure compliance with policies, OSHA, and laws.
• Attend and complete required training.
• Conduct pre-season site visits and post-season reviews with customers.
• Manage Service Partner setup and coordinate resources with Sourcing and Market managers.
• Drive Service Partner service compliance via the field app.
• Report accidents or injuries immediately following proper procedures.
• Coordinate with Market Managers to audit and approve Service Partner work tickets.
• Respond promptly to customer concerns and communicate with field operations.
• Oversee site cleanup and repairs with Service Partners.
• Perform other duties as assigned.

Skills

MS Office

Salesforce

Long hours

Startup environment

Project management

Creative problem solving

Self-motivated

Bilingual (English + Spanish a plus)

Education

Bachelor’s Degree preferred

Job description

Outworx Group in Des Plaines, IL seeks an Associate Operations Manager to support service partner networks and ensure regulatory and client compliance.

You will drive partner setup, oversee field operations, handle training and incident reporting, and collaborate with Market Managers and Sourcing to optimize resources.

The role requires experience, proficiency in MS Office and Salesforce, and willingness to work long hours during the snow season.