Seasonal Associate Operations Manager

Socket.dev; Des Plaines (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Outworx Group in Des Plaines, IL seeks an Associate Operations Manager to support service partner networks and ensure regulatory and client compliance.

You will drive partner setup, oversee field operations, handle training and incident reporting, and collaborate with Market Managers and Sourcing to optimize resources.

The role requires experience, proficiency in MS Office and Salesforce, and willingness to work long hours during the snow season.

Qualifications

• Bachelor’s Degree preferred or 5+ years of management experience.
• Bilingual (English and Spanish a plus).
• Valid State Driver’s License with DOT acceptable driving record.
• DOT medical card within 30 days of employment.

Responsibilities

• Support and promote Outworx Mission, Vision and Values in interactions with employees, customers, and Service Partners.
• Ensure compliance with policies, OSHA, and laws.
• Attend and complete required training.
• Conduct pre-season site visits and post-season reviews with customers.
• Manage Service Partner setup and coordinate resources with Sourcing and Market managers.
• Drive Service Partner service compliance via the field app.
• Report accidents or injuries immediately following proper procedures.
• Coordinate with Market Managers to audit and approve Service Partner work tickets.
• Respond promptly to customer concerns and communicate with field operations.
• Oversee site cleanup and repairs with Service Partners.
• Perform other duties as assigned.

Skills

MS Office

Salesforce

Long hours

Startup environment

Project management

Creative problem solving

Self-motivated

Bilingual (English + Spanish a plus)

Education

Bachelor’s Degree preferred

Job description

Associate Operations Manager Major Duties and Responsibilities:

• Support, promote, and employ the Outworx Mission, Vision and Values in interactions with employees, customers, and Service Partners
• Maintain an environment that complies with company policies as well as OSHA, Federal, State, and Regulations and Laws.
• Attend and complete all required training.
• Conduct Pre-Season site visits and post season reviews with customers as scheduled.
• Confirm Service Partner setup process is completed and ready for event services. Work with Sourcing Manager and Market manager to source and identify additional Service Partner resources.
• Manage and drive Service Partner service compliance through the required field app.
• Immediately report accidents or injuries while following proper procedure.
• Work with Market Managers to validate, audit, and approve Service Partner work tickets based on field compliance and client approvals.
• Promptly respond to customer concerns and communicate with field operations to validate concern has been completed.
• Manage site clean‑up and repairs with Service Partners
• Other duties as assigned

Skills/Qualifications:

• Working knowledge of Microsoft Office Suite/Salesforce
• Willingness to work prolonged hours during the snow season.
• Thrive in a fast‑changing startup environment.
• Accurately track and manage multiple projects simultaneously.
• Creative problem‑solving skills and ability to implement solutions for resolution.
• Motivated, ability to flourish with minimal guidance.

Requirements and/or Professional Experience:

• Bachelor’s Degree Preferred or
• Minimum of 5 years Management Experience
• Bilingual - English and Spanish a plus
• Valid State Driver’s License with DOT acceptable driving record.
• The ability to pass a background check.
• The ability to pass a drug screen.
• Valid DOT medical card within 30 days of employment.
• Must be at least 21 years old

Physical Requirements:

• Required to walk, sit, stand, climb, balance, stoop, kneel, crouch or crawl.
• Must be able to shovel snow for long periods of time.
• Must be able to lift and/or move 25 to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Outworx Group and its family of companies is an EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.

This organization participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7781 or www.dhs.go/E-Verify