Field Operations Scheduler & Dispatch Specialist

Entergy Corporation; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Entergy is seeking a Scheduler, Work Management to manage the schedule for field activities and resolve conflicts across multiple stakeholders. The role emphasizes timely execution, communication of updates, and proactive re-optimization as conditions change.

The position requires a high school diploma and 0-2 years of scheduling experience, with strong organizational and communication skills and the ability to handle multiple responsibilities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Scheduler: 0-2 years of experience.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong verbal and written communications skills.

Responsibilities

• Plans and schedules work based on system priorities, workload demand, and available resources to ensure timely execution of field activities.
• Ensures schedules are fully loaded and work is dispatched at the start of the day; manages same-day schedule adjustments and re-optimization as conditions change.
• Partners with internal stakeholders to resolve scheduling conflicts and ensure priority work is executed efficiently.
• Monitors and communicates schedule updates through multiple channels including radio, phone, Work Management systems, email, and CCS workflow tools.
• Forecasts workload and collaborates with internal and external workgroups on resource planning, availability, and workload balancing.
• Coordinates with internal stakeholders including Meter Services, Service, Call Center, Construction, Engineering, and the Distribution Operations Center to support planned outages, work execution, and resource alignment.
• Identifies scheduling constraints or deficiencies, analyzes alternatives, and recommends solutions to mitigate conflicts and service impacts.
• Contacts customers as needed to resolve issues, service concerns, and scheduling commitments; updates customer records and commit dates accordingly.
• Coordinates material and equipment availability and adjusts schedules to account for delivery impacts.
• Facilitates recurring meetings with local offices and assigned networks to review work volume, capacity, and execution readiness.
• Supports storm response and emergency operations as required.

Job description

Entergy is seeking a Scheduler, Work Management to manage the schedule for field activities and resolve conflicts across multiple stakeholders. The role emphasizes timely execution, communication of updates, and proactive re-optimization as conditions change.

The position requires a high school diploma and 0-2 years of scheduling experience, with strong organizational and communication skills and the ability to handle multiple responsibilities in a fast-paced environment.