Field Operations Manager, Service & Dispatch (Southeast)

dormakaba International Holding AG; Orlando, Northern (FL, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k matching

Parental leave

Tuition reimbursement

Learn and grow program

LinkedIn Learning access

Employee assistance program

Corporate discounts

Job summary

dormakaba is seeking a Field Operations Service Manager to lead field service operations from Orlando, FL, or remotely across the southeastern United States. The role focuses on scheduling, route optimization, and technician supervision to ensure top‑tier customer satisfaction.

Base salary ranges from $85,000 to $120,000 with additional incentive compensation. The position includes a comprehensive benefits package and opportunities for career growth within dormakaba’s global access solutions

Qualifications

• 2+ years of experience in the automatic door industry
• 2+ years of management or supervisory experience
• High School Diploma or equivalent

Responsibilities

• Oversee the daily scheduling and routing of field technicians for service calls and maintenance visits, manage related invoicing activities, and prepare service quotes
• Prioritize and coordinate service operations by assigning work based on customer urgency, SLA, technician skill set, and geographic efficiency
• Directly supervise and lead the dispatch team by providing training, coaching, and performance feedback
• Work closely with the warehouse and administrative teams to ensure all administrative tasks and stock transfers required from technicians are complete
• Accurately complete administrative processes associated with assigned technicians (payroll, time charging, training, compliance, etc.)

Skills

Autodoor industry experience

Management experience

Education

High School Diploma

AAADM Certification

OSHA certification

Job description

dormakaba is seeking a Field Operations Service Manager to lead field service operations from Orlando, FL, or remotely across the southeastern United States. The role focuses on scheduling, route optimization, and technician supervision to ensure top‑tier customer satisfaction.

Base salary ranges from $85,000 to $120,000 with additional incentive compensation. The position includes a comprehensive benefits package and opportunities for career growth within dormakaba’s global access solutions