Field Operations Service Manager

Dormakaba USA, Inc.; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation and Personal Time Off

Parental Leave

401k Matching

Tuition Reimbursement

Learn and Grow Program

LinkedIn Learning access

Employee Assistance Programs

Corporate Discounts

Job summary

Dormakaba USA, Inc. is seeking a Field Operations Service Manager based in Orlando, FL, or remotely within the southeastern United States. The role oversees service operations, drives team performance, and supports exceptional customer satisfaction across the Southeast region.

The position offers a base salary range of $85,000 to $120,000 with potential incentives and a generous short-term incentive plan. Benefits details are available on the company career site.

Qualifications

• 2+ years' experience in the automatic door industry.
• 2+ years management or supervisory experience.
• High School Diploma or equivalent.

Responsibilities

• Oversee the daily scheduling and routing of field technicians for service calls and maintenance visits, manage related invoicing activities, and prepare service quotes generated from service and preventive maintenance opportunities.
• Prioritize and coordinate service operations by assigning work based on customer urgency, contractual service level agreements (SLA), technician skill set, and geographic efficiency.
• Directly supervise and lead the dispatch team by providing training, coaching, and performance feedback.
• Work closely with the warehouse and administrative teams to ensure that all necessary administrative tasks and stock transfers required from the technicians are complete.
• Accurately complete administrative processes associated with assigned technicians (payroll, time charging, training, compliance, etc.).

Skills

Field operations

Team leadership

Dispatch coordination

Customer service

Education

High School Diploma

Job description

Position Overview

dormakaba is seeking a Field Operations Service Manager based in Orlando, FL, or remotely within the southeastern United States. The Field Operations Service Manager is responsible for overseeing service operations, driving team performance, and supporting exceptional customer satisfaction across the Southeast region.

HIRING SALARY RANGE: Base Salary $85,000 - $120,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data, plus a sales incentive compensation plan) Plus a generous short term incentive bonus. Please visit our career site for more information on benefits.

What you will do

• Oversee the daily scheduling and routing of field technicians for service calls and maintenance visits, manage related invoicing activities, and prepare service quotes generated from service and preventive maintenance opportunities
• Prioritize and coordinate service operations by assigning work based on customer urgency, contractual service level agreements (SLA), technician skill set, and geographic efficiency
• Directly supervise and lead the dispatch team by providing training, coaching, and performance feedback
• Work closely with the warehouse and administrative teams to ensure that all necessary administrative tasks and stock transfers required from the technicians are complete
• Accurately complete administrative processes associated with assigned technicians (payroll, time charging, training, compliance, etc.)

What we require

• 2+ years' experience in the automatic door industry
• 2+ years management or supervisory experience
• High School Diploma or equivalent

What we prefer

• AAADM Certification
• 2+ years' experience servicing automatic doors
• OSHA certification

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.