Field Operations Manager – Security & Client Relations

Energy Jobline ZR; Atlanta (GA); On-site; USD 34,000 - 37,000; Full time

Job summary

HAWQUE PROTECTION GROUP is seeking an Operations Manager to lead a team of Account Managers across multiple client sites. You will ensure field execution of operational standards, coach performance in real time, and maintain strong client relationships.

The role requires regular client visits, hands-on leadership, and the ability to resolve issues across shifts and locations. Expect approximately 40 hours weekly with flexible scheduling in a field-based environment.

Qualifications

• Experience leading security operations, multi-site field operations, account management, client service, or a comparable service-based operation.
• Strong judgment in performance management, coaching, discipline, staffing, escalation, and client-risk situations.
• Excellent written and verbal communication with clear documentation and executive-level summaries.

Responsibilities

• Directly manage and hold accountable all Account Managers.
• Conduct regular site visits to verify guard standards and field compliance.
• Coach Guards and Site Leaders on performance and ensure corrective actions are documented.
• Maintain client relationships and manage day-to-day communication across accounts.
• Oversee reporting quality and timeliness of Daily Activity Reports and incident reports.
• Provide training standards and input on procedures; drive site transitions and onboarding.

Skills

Security operations leadership

Multi-site operations

Account management

Client service

Communication

Leadership

Tools

Monday.com

Connecteam

Email/Mobile tools

Job description

HAWQUE PROTECTION GROUP is seeking an Operations Manager to lead a team of Account Managers across multiple client sites. You will ensure field execution of operational standards, coach performance in real time, and maintain strong client relationships.

The role requires regular client visits, hands-on leadership, and the ability to resolve issues across shifts and locations. Expect approximately 40 hours weekly with flexible scheduling in a field-based environment.