Field-Based Security Concierge Lead

Hawque Protection Group; Atlanta (GA); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

401(k) retirement plan

Medical reimbursement program

Professional development

Employee support programs

Job summary

Hawque Protection Group seeks a Field-Based Concierge Account Manager to supervise and scale concierge-style security operations across client sites in a multi-site portfolio. The role ensures service quality, post order compliance, staffing stability, and client satisfaction, with onsite presence 1–2 days weekly during launch, then broader field oversight.

Primary duties include leading onsite Concierge Leads, conducting audits, maintaining training standards, and fostering strong client

Qualifications

• Strong leadership and coaching abilities for onsite Concierge Leads.
• Experience supervising field-based security/concierge teams across multiple sites.
• Ability to establish and enforce operational standards and service quality.

Responsibilities

• Own day-to-day execution across the concierge portfolio and ensure coverage plans.
• Lead and manage onsite Concierge Leads; provide coaching and performance feedback.
• Conduct audits for post order compliance and licensing requirements.
• Manage client relationships and communications with property management and stakeholders.
• Coordinate staffing with Scheduling and Recruiting to ensure coverage.

Skills

Leadership

Team development

Coaching

Client relationship management

Operational standards

Job description

Hawque Protection Group seeks a Field-Based Concierge Account Manager to supervise and scale concierge-style security operations across client sites in a multi-site portfolio. The role ensures service quality, post order compliance, staffing stability, and client satisfaction, with onsite presence 1–2 days weekly during launch, then broader field oversight.

Primary duties include leading onsite Concierge Leads, conducting audits, maintaining training standards, and fostering strong client