Field-Based Security Concierge Lead

Hawque-Protection-Group; Atlanta (GA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

401(k) Retirement Plan

Medical Reimbursement Program

Professional Development

Recognition, Referral & Employee-Su p

Job summary

Hawque Protection Group seeks a Security Concierge Account Manager to lead multi-site concierge operations and drive service quality across client locations. This field-based role oversees on-site Concierge Leads, conducts audits, and maintains strong client relationships while coaching teams to consistently meet standards.

The role requires travel between sites with initial pilot support in the Atlanta market, transitioning to broader field operations oversight as scale increases.

Qualifications

• Demonstrated leadership across multiple sites and teams.
• Experience coordinating staffing for fluctuating demand.
• Strong coaching, training, and performance management skills.
• Ability to manage client relationships and service levels across locations.
• Knowledge of audits, compliance, and reporting processes.
• Comfort with field-based travel and on-site launches.

Responsibilities

• Lead Concierge operations across multiple sites and ensure brand standards.
• Coach onsite Concierge Leads and monitor performance.
• Execute staffing plans with Scheduling and Recruiting to ensure coverage.
• Perform regular site audits and drive corrective action.
• Maintain strong client relationships and communicate operational updates.
• Oversee onboarding and training for new Concierge Leads.

Skills

Leadership

Field-based operations

Staffing & scheduling

Coaching & training

Client relationship management

Audits & compliance

Job description

Hawque Protection Group seeks a Security Concierge Account Manager to lead multi-site concierge operations and drive service quality across client locations. This field-based role oversees on-site Concierge Leads, conducts audits, and maintains strong client relationships while coaching teams to consistently meet standards.

The role requires travel between sites with initial pilot support in the Atlanta market, transitioning to broader field operations oversight as scale increases.