Field Operations Manager — Retail Service & Vendor Programs

ReaderLink; Oak Brook (IL); On-site; USD 90,000 - 110,000; Full time

Job summary

ReaderLink in Oak Brook, IL seeks a Field Operations Manager to lead Walmart field service operations, including market visits, stakeholder communication, and oversight of the RDS book service program.

You will coordinate with sales, analytics, marketing, and service vendors, manage Mantis CRM activities, and drive process improvements to ensure high-quality store execution across vendors. This role demands strong communication and organizational skills in a fast-paced team environment.

Qualifications

• Bachelor's degree in Business or related field.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Ability to communicate with all levels of the organization.
• Strong math skills: basic arithmetic and percentages.

Responsibilities

• Oversee field service operations and monitor performance.
• Coordinate with stakeholders and service vendors.
• Manage Mantis CRM activities and daily ticket assignment.
• Review tickets and drive timely resolutions.
• Lead process improvements and SOP development.
• Prepare field-facing communications and materials.
• Mentor stakeholders on effective communication.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Communication

Mathematics

Education

Bachelor's degree in Business

Tools

Mantis

FieldLink

Job description

ReaderLink in Oak Brook, IL seeks a Field Operations Manager to lead Walmart field service operations, including market visits, stakeholder communication, and oversight of the RDS book service program.

You will coordinate with sales, analytics, marketing, and service vendors, manage Mantis CRM activities, and drive process improvements to ensure high-quality store execution across vendors. This role demands strong communication and organizational skills in a fast-paced team environment.