ReaderLink Walmart Field Operations Manager

ReaderLink; Oak Brook (IL); Presencial; USD 90 000 - 110 000; Tempo integral

Resumo da oferta

ReaderLink in Oak Brook, IL seeks a Field Operations Manager to lead Walmart field service operations, including market visits, stakeholder communication, and oversight of the RDS book service program.

You will coordinate with sales, analytics, marketing, and service vendors, manage Mantis CRM activities, and drive process improvements to ensure high-quality store execution across vendors. This role demands strong communication and organizational skills in a fast-paced team environment.

Qualificações

• Bachelor's degree in Business or related field.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Ability to communicate with all levels of the organization.
• Strong math skills: basic arithmetic and percentages.

Responsabilidades

• Oversee field service operations and monitor performance.
• Coordinate with stakeholders and service vendors.
• Manage Mantis CRM activities and daily ticket assignment.
• Review tickets and drive timely resolutions.
• Lead process improvements and SOP development.
• Prepare field-facing communications and materials.
• Mentor stakeholders on effective communication.

Conhecimentos

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Communication

Mathematics

Formação académica

Bachelor's degree in Business

Ferramentas

Mantis

FieldLink

Descrição da oferta de emprego

The ReaderLink Walmart Field Operations Manager will lead Walmart field service operations, including market visits, stakeholder communication, recurring service vendor meetings, and oversight of the RDS book service program.

What You Will Be Doing:

Operational oversight and performance monitoring

Stakeholder and vendor coordination

• Respond to inquiries from internal stakeholders, including sales, business analytics, and marketing, as well as service vendors.
• Serve as a key point of contact for LMS vendors, including monthly billing and ongoing communication.

Systems and issue management

• Manage Mantis field service CRM activities, including daily ticket assignment.
• Review service complaint tickets, prioritize critical issues, and drive timely resolution.
• Monitor and track new store openings and remodel activity.

Field efficiency and process improvement

• Lead efforts to streamline procedures for consistent, high-quality store execution across service vendors.
• Support and improve standard operating procedures, training tools for service vendors, and audit processes.
• Conduct market tours with auditors and service vendors to gather feedback, identify improvement opportunities, and test new ideas and concepts.

Communication, calls, and field-facing materials

• Manage calls from agenda development through recap, follow-up, and action tracking.
• Coordinate with sales account teams on content posted to FieldLink and ensure communication-related SOPs are followed.
• Share photos and field intelligence with service groups related to pallets, trays, and similar merchandising needs.
• Maintain the FieldLink merchandising portal so materials are clear, concise, current, and approved before publication.
• Mentor internal stakeholders on effective communication to field service companies.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• Bachelor's degree in Business or a related field is required.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

A methodical and organized approach to problem-solving.

The work performed is in an office environment.

The noise level in the work environment is usually moderate at low decibels.

Must be able to work in a fast-paced, team environment.

Salary:

Salary: $90,000.00 - $110,000.00

Employee Benefits Include:

• Health Plans -Medical, Dental & Prescription
• Flexible Spending Accounts - Health & Dependent Care
• Life and Accident Insurance
• Vacation Pay & Paid Holidays
• 401(k) with Company Match
• Author Events
• Publisher-sponsored Book Club

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran.

ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected], or call: [phone].

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran.
ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected], or call: [phone].