ReaderLink Walmart Field Operations Manager

Readerlink Distribution Services; Oak Brook (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Plans

Flexible Spending Accounts

Life and Accident Insurance

Vacation Pay and Holidays

401(k) with Company Match

Author Events

Book Club

Job summary

ReaderLink is seeking a Field Operations Manager to lead Walmart field service operations from Oak Brook. You will oversee market visits, stakeholder communication, and recurring service vendor meetings, while guiding the RDS book service program.

Key duties include coordinating with LMS vendors, managing CRM activities, reviewing tickets, and ensuring high-quality store execution across vendors. Must have a Bachelor’s degree and strong MS Office skills.

Qualifications

• Bachelor's degree in Business or related field.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Ability to engage with all levels of the organization and external partners.
• Proficient math skills: fractions, percentages, ratios, and proportions.

Responsibilities

• Lead Walmart field service operations, including market visits and stakeholder communication.
• Coordinate with LMS vendors, including monthly billing and ongoing updates.
• Oversee Mantis field service CRM activities and daily ticket assignment.
• Review service tickets, prioritize issues, and drive timely resolutions.
• Monitor store openings and remodel activity and ensure field execution quality.
• Maintain FieldLink portal content, ensure materials are current and approved.

Skills

Excel

Word

PowerPoint

Outlook

Communication

Education

Bachelor's degree in Business

Tools

Mantis CRM

FieldLink

Job description

The ReaderLink Walmart Field Operations Manager will lead Walmart field service operations, including market visits, stakeholder communication, recurring service vendor meetings, and oversight of the RDS book service program.

What You Will Be Doing:

Operational oversight and performance monitoring

• Respond to inquiries from internal stakeholders, including sales, business analytics, and marketing, as well as service vendors.
• Serve as a key point of contact for LMS vendors, including monthly billing and ongoing communication.

Stakeholder and vendor coordination

• Manage Mantis field service CRM activities, including daily ticket assignment.
• Review service complaint tickets, prioritize critical issues, and drive timely resolution.
• Monitor and track new store openings and remodel activity.

Systems and issue management

• Lead efforts to streamline procedures for consistent, high-quality store execution across service vendors.
• Support and improve standard operating procedures, training tools for service vendors, and audit processes.
• Conduct market tours with auditors and service vendors to gather feedback, identify improvement opportunities, and test new ideas and concepts.

Field efficiency and process improvement

• Manage calls from agenda development through recap, follow-up, and action tracking.
• Coordinate with sales account teams on content posted to FieldLink and ensure communication-related SOPs are followed.
• Share photos and field intelligence with service groups related to pallets, trays, and similar merchandising needs.
• Maintain the FieldLink merchandising portal so materials are clear, concise, current, and approved before publication.
• Mentor internal stakeholders on effective communication to field service companies.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• Bachelor’s degree in Business or a related field is required.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• A methodical and organized approach to problem-solving.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.

Salary: $90,000.00 - $110,000.00

Employee Benefits Include but Are Not Limited To:

• Health Plans -Medical, Dental & Prescription
• Flexible Spending Accounts -Health & Dependent Care
• Life and Accident Insurance
• Vacation Pay & Paid Holidays
• 401(k) with Company Match
• Author Events
• Publisher-sponsored Book Club

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [e-mail], or call: [phone].