Field Operations Manager: Network Delivery & Reliability

Lumen Technologies; North Carolina; On-site; USD 111,000 - 148,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen Technologies is seeking a Manager Field Operations in North Carolina to lead service delivery for the national network and enterprise products. You will manage a team of inside and outside plant technicians, coordinate with cross‑functional groups, and drive performance against key metrics.

The role emphasizes strong leadership, financial acumen, and the ability to deliver results in a fast‑paced, AI‑focused environment while ensuring security, reliability, and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent education and experience; typically 5–7 years related experience and 2+ years previous manager level leadership experience.
• Pro‑actively seeks new opportunities to increase operational efficiency.
• Proven strong oral and written communication skills and ability to present to executives.

Responsibilities

• Lead service delivery for national network and enterprise products; manage a team of ISP and OSP technicians.
• Oversee provisioning, maintenance, change management, and incident response to meet metrics.
• Analyze performance data, identify trends, and drive continuous improvement.

Skills

Communication skills

Leadership

Analytical skills

Time management

Education

Bachelor’s degree or equivalent education and experience

Job description

Lumen Technologies is seeking a Manager Field Operations in North Carolina to lead service delivery for the national network and enterprise products. You will manage a team of inside and outside plant technicians, coordinate with cross‑functional groups, and drive performance against key metrics.

The role emphasizes strong leadership, financial acumen, and the ability to deliver results in a fast‑paced, AI‑focused environment while ensuring security, reliability, and customer satisfaction.