Field Operations Manager: Fiber & Network

Lumen Technologies; North Carolina; Hybride; USD 111 000 - 148 000; Plein temps

Avantages offerts par ce poste

Health & Life benefits

Voluntary lifestyle benefits

Résumé du poste

Lumen Technologies in North Carolina is seeking a Manager Field Operations to lead service delivery for the National network and enterprise products. You will guide a team of technicians (ISP/OSP) and collaborate with multiple internal groups to ensure on-time provisioning and reliable network performance.

The role requires strong leadership, budgeting and analytical skills, with a focus on safety, standards compliance, and continuous process improvement.

Qualifications

• Leadership experience in a field operations or telecom environment.
• Strong oral and written communication skills.
• Ability to analyze operational data and drive improvements.
• Ability to manage budgets and coordinate multiple projects.

Responsabilités

• Manage fiber optic plant and network elements including DWDM, Ethernet, IP, VoIP, SONET.
• Coordinate with cross-functional teams to test, activate, and maintain network elements.
• Ensure daily routines are completed and meet performance metrics.
• Provide leadership during transitions and develop staff through individual development plans.

Connaissances

Leadership

Communication

Analytical skills

Budgeting

Project management

Formation

Bachelor’s degree or equivalent education and experience

Outils

Microsoft Excel

Network monitoring tools

Description du poste

Lumen Technologies in North Carolina is seeking a Manager Field Operations to lead service delivery for the National network and enterprise products. You will guide a team of technicians (ISP/OSP) and collaborate with multiple internal groups to ensure on-time provisioning and reliable network performance.

The role requires strong leadership, budgeting and analytical skills, with a focus on safety, standards compliance, and continuous process improvement.