Field Operations Manager – Hybrid Industrial Service

SmartRecruiters, Inc.; Indianapolis (IN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k plan with a match

Profit sharing

Identity theft protection

Travel insurance

Job summary

Konecranes, Inc. in Indianapolis, IN is seeking a Field Operations Manager to lead field service teams and ensure safety, efficiency, and profitability for the assigned territory.

The role reports to the Territory Operations Manager and requires strong leadership and hands-on management of technicians, supervisors, and site staff. You will drive KPI improvements, coordinate with planning and project management, manage customer satisfaction, and maintain assets and safety standards while

Qualifications

• Minimum of five (5) years experience as a manager in customer service operations role.
• Previous experience managing a customer facing, field service business preferred.
• Strong leadership, people skills, a and communication abilities.

Responsibilities

• Accountable for safety; ensure monthly safety meetings and field audits are conducted.
• Directly manage Field Supervisors, Inspectors, Technicians, Site Managers and Supervisors.
• Ensure customer satisfaction and resolve concerns according to the Voice of Customer process.
• Coordinate with Planning/PM for sold service work and schedule WIP.
• Improve productivity and maintain gross margin and profitability.
• Monitor and maintain equipment and assets to safety standards.

Skills

Leadership

People management

Safety compliance

Field operations

Customer service

Tools

MS Office

Job description

Konecranes, Inc. in Indianapolis, IN is seeking a Field Operations Manager to lead field service teams and ensure safety, efficiency, and profitability for the assigned territory.

The role reports to the Territory Operations Manager and requires strong leadership and hands-on management of technicians, supervisors, and site staff. You will drive KPI improvements, coordinate with planning and project management, manage customer satisfaction, and maintain assets and safety standards while