Field Operations Manager - Indianapolis, IN

Konecranes; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k with match

Profit sharing

Identity theft protection

Travel insurance

Job summary

Konecranes is seeking a Field Operations Manager in Indianapolis, IN to oversee field service profitability and operations. You will lead field personnel, ensure safety compliance, and coordinate with planning and project management for service work to optimize outcomes.

Applicants should have 5+ years of managerial experience in customer service operations, with a track record in leading field teams and delivering quality service. Travel of 10–20% is required.

Qualifications

• Minimum of five (5) years experience as a manager in customer service operations role.
• Experience managing a customer facing, field service business preferred.
• Demonstrated leadership experience and strong communication skills.

Responsibilities

• Safety governance including monthly safety meetings, toolbox talks, inspections and field audits.
• Directly manage Field Supervisors, Inspectors, Technicians, Site Managers and Supervisors.
• Ensure customer satisfaction and resolve complaints per VoC process.
• Coordinate with Planning/Project Management for sold service work and schedule WIP.
• Drive productivity and monitor gross margin and profitability of the branch.
• Maintain equipment/assets in safe, proper working order per safety standards.

Skills

Leadership

People skills

Communication

Mechanical concepts

Electrical knowledge

PC skills

Job description

POSITION TITLE: Field Operations Manager

REPORTS TO: Territory Operations Manager

PRINCIPAL RESPONSIBILITIES : Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes.

Detailed duties

• Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
• Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.
• Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.
• Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
• Responsible for Productivity in accordance with targeted metrics.
• Responsible for the Gross Margin and Profitability of the branch operation
• Monitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.

EXPERIENCE

Minimum of five (5) years experience as a manager in customer service operations role; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business preferred. Demonstrated leadership experience, well-developed "people" skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.

OTHER REQUIREMENTS

Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Travel estimated at 10%-20%.

What we offer:

• Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
• Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
• Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
• Holidays: 10 paid holidays per year

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.