Field Operations Manager

RDSolutions; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Annual bonus eligibility

Fully remote

Job summary

RDSolutions is seeking a Field Operations Manager to lead a geographically distributed Research Associate team across an assigned territory. You will translate project schedules into reliable field execution, ensure staffing, coach staff, and coordinate with corporate support teams.

The role emphasizes strong leadership, planning, and cost-aware decision-making to deliver high-quality results on time. This is a fully remote position with annual bonus eligibility and comprehensive benefits.

Qualifications

• 3+ years of experience in field operations, workforce management, people supervision, scheduling, or project delivery.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities, monitor performance metrics, and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn operational dashboards and business systems.
• Note: relocation or specific state restrictions may apply.

Responsibilities

• Lead Research Associate performance through clear expectations, coaching, feedback, and collaboration with HR as needed.
• Ensure assigned work is appropriately staffed and scheduled to meet project requirements and deadlines.
• Monitor field execution and hold Research Associates accountable for timely, accurate work.
• Allocate resources to balance delivery, quality, and labor costs, including overtime and travel time.
• Partner with corporate teams and Field Operations leadership to resolve issues and improve field execution.
• Other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Prioritization

Independence

Tools

Microsoft Office

Job description

The Field Operations Manager (FOM) is responsible for the performance, readiness, and productivity of the Research Associate (RA) team within an assigned territory. This role leads a geographically distributed field workforce to ensure assigned work is properly staffed, completed on time, and delivered in accordance with RDSolutions’ quality standards and client requirements.

The Field Operations Manager turns project schedules and business priorities into reliable field execution. This includes managing workforce capacity, communicating clear expectations, monitoring performance, coaching and developing Research Associates, resolving execution issues, and coordinating with corporate support teams.

Success in this role means having the right people available for the right assignments, maintaining a high-performing and engaged field team, delivering accurate and timely results, and using labor resources efficiently without compromising quality.

Essential Functions and Responsibilities

• Field Team Leadership: Lead, engage, and manage Research Associate performance through clear expectations, coaching, feedback, and collaboration with Human Resources as needed.
• Workforce Planning and Execution: Ensure assigned work is appropriately staffed and scheduled, with sufficient field team coverage to meet project requirements and deadlines.
• Quality and Delivery: Monitor field execution, hold Research Associates accountable for accurate and timely work, and address issues that could affect delivery or quality standards.
• Labor Productivity and Cost Management: Allocate resources efficiently, balancing delivery requirements and quality with labor costs, overtime, drive time, and mileage.
• Operational Coordination: Partner with corporate teams and Field Operations leadership to resolve issues, communicate risks, maintain visibility into project status, and improve field execution.
• Other duties as assigned.

Required Qualifications

• Three or more years of relevant experience in field operations, workforce management, people supervision, scheduling, or project delivery.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities, monitor performance metrics, and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn operational dashboards and business systems.
• At this time, we are unable to consider applicants who reside in the states of Washington or California.

Preferred Qualifications

• Experience managing a geographically dispersed workforce.
• Experience in retail operations, merchandising, field services, or data collection.

Working Conditions

• Primarily Monday through Friday during normal business hours, with flexibility to support field associates and operational needs across time zones.
• Additional hours may be required to meet project deadlines or resolve operational issues.
• Regular use of a computer and phone, with occasional client contact and frequent interaction with internal teams and leadership.
• Fully remote position.
• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• An international and diverse work environment.