Field Operations Manager

Hart Research; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hart Research Associates in Washington, DC seeks a Field Operations Manager to oversee fielding, scheduling, and vendor coordination for national survey projects. You’ll manage project timelines, ensure quality control, and collaborate across teams to keep complex studies on track.

The role requires strong organization, problem-solving, and communication skills, with evening/weekend hours possible. Hybrid work arrangement and competitive benefits are provided.

Qualifications

• At least 3 years of relevant work experience
• Keen analytic, organizational, and problem-solving skills
• Excellent written and verbal communications skills; you must be comfortable talking on the phone and in-person
• Strong interpersonal and customer relationship management skills
• Professional, friendly demeanor
• Ability to work collaboratively in a team environment
• Ability to initiate and follow through on work independently
• Ability to work with quick turn-around times
• Highly proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to work evenings and weekends
• Bachelors degree a plus, but not required
• Previous work experience with a polling or research firm or in call center operations
• Demonstrated interest in Democratic politics

Responsibilities

• Be the liaison between our research team and outside vendors to ensure projects are executed according to specifications and completed on time and on budget.
• Cultivate and manage vendor relationships and serve as the primary point of contact for project fielding and operational needs.
• Develop and maintain field schedules for quantitative and qualitative research projects.
• Monitor project progress, communicate status updates, and proactively resolve operational challenges.
• Oversee quality control processes to ensure research activities meet company standards and client expectations.
• Manage information flow among internal teams and external partners throughout the project lifecycle.
• Maintain project documentation and operational records.
• Identify opportunities to improve processes, efficiency, and project execution.

Skills

3+ years exp

Vendor management

Communication

Team collaboration

Problem solving

Detail oriented

Education

Bachelors degree

Tools

Microsoft Office

Job description

About The Job

The Field Operations Manager will play a vital role in supporting the successful execution of survey research projects. This role offers the opportunity to step into a seasoned research operation and make an immediate impact on projects that inform campaigns, advocacy efforts, and public policy discussions nationwide. You will manage project fielding and scheduling, coordinate with internal teams and external vendors, monitor deadlines and quality control processes. This role is ideal for a highly organized, detail-oriented professional who thrives on planning and execution, takes pride in keeping complex projects on track, and remains focused on achieving shared team goals.

Key Responsibilities

• Be the liaison between our research team and outside vendors to ensure projects are executed according to specifications and completed on time and on budget.
• Cultivate and manage vendor relationships and serve as the primary point of contact for project fielding and operational needs.
• Develop and maintain field schedules for quantitative and qualitative research projects.
• Monitor project progress, communicate status updates, and proactively resolve operational challenges.
• Oversee quality control processes to ensure research activities meet company standards and client expectations.
• Manage information flow among internal teams and external partners throughout the project lifecycle.
• Maintain project documentation and operational records.
• Identify opportunities to improve processes, efficiency, and project execution.

All positions at Hart Research Associates may be asked to provide support and assistance outside of their core job function. Executing additional duties as requested is a core requirement of every job. Evening and weekend hours may be required.

Qualifications

You have:

• At least 3 years of relevant work experience
• Keen analytic, organizational, and problem-solving skills
• Excellent written and verbal communications skills; you must be comfortable talking on the phone and in-person
• Strong interpersonal and customer relationship management skills
• Professional, friendly demeanor
• Ability to work collaboratively in a team environment
• Ability to initiate and follow through on work independently
• Ability to work with quick turn-around times
• Highly proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to work evenings and weekends

Additional qualifications that will set you apart from other candidates:

• Previous work experience with a polling or research firm or in call center operations
• Demonstrated interest in Democratic politics
• Bachelors degree a plus, but not required

About Hart Research

On the forefront of public opinion research since 1971, Hart Research is a dynamic place to work and provides a terrific training ground for those interested in a career in polling, politics, data analytics, public affairs, public relations and the media. Known and respected for our quality, depth of experience, Hart Research Associates provides its clients with decisive strategic guidance using a variety of specialized qualitative and quantitative research methodologies. At Hart Research we are keenly aware of how critical it is that every voice is heard and every opinion counted. Read more about us on our website at www.hartresearch.com

Hart Research offers competitive salaries and generous benefits, and a highly collaborative, casual and fun work environment. Salary dependent on experience. Overtime pay provided.

Hart Research, is committed to maintaining a diverse and welcoming workplace and is proud to be a certified minority-owned business. All qualified applicants are encouraged to apply, including people of color, women, LGBTQIA+ individuals, immigrants, veterans and persons with disabilities. Please include a cover letter with your resume.

ENVIRONMENTAL AND PHYSICAL CONDITIONS OF THE JOB

This job is based in our modern, secure, light-filled, open-floor plan office space in Washington, DC. We maintain a hybrid work environment that provides employees flexibility to work from home several days per week. Employees for this position must live within the Greater DC Region to be available for in-person meetings and/or in-office work, as needed or as requested by Company and/or Supervisor. Teleworking as a flexible work arrangement may be altered at the discretion of the Company.

The environmental factors and/or physical requirements of this position include the following: Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and ability to use a keyboard. The employee frequently is required to be in one position for long periods of screen use, reach with hands and arms, talk and hear both in person and over devices. The employee interacts in close spaces and frequently with other workers, vendors, and clients. The office is equipped with an elevator. The position works in an office environment with artificial light and air.