Field Operations Leader - Security Services

Garda World Security; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

GardaWorld Security Services in Pittsburgh is seeking a Field Services Supervisor to lead security operations across the Western Pennsylvania market. You will spend significant time in the field, visiting client sites, coaching officers, and ensuring adherence to post orders and client expectations.

Reporting to the Client Service Manager, you will address operational needs, manage staffing, and identify opportunities to improve service quality across multiple locations, while maintaining strong

Qualifications

• High school diploma or equivalent required.
• At least one year of supervisory or team-leadership experience.
• Experience in security, operations, field services, or a service-oriented environment preferred.
• Ability to independently manage priorities across multiple client locations.
• Strong communication and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to travel regularly throughout the assigned market.
• Availability to respond to operational needs outside normal business hours.
• Authorization to work in the United States.

Responsibilities

• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
• Help ensure officers understand and follow post orders, client requirements, GardaWorld procedures, and site-specific expectations.
• Build productive working relationships with security officers, site contacts, and GardaWorld leadership.
• Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling needs to help maintain appropriate client coverage.
• Maintain working knowledge of assigned client sites, including post orders, emergency procedures, and operational requirements.
• Document site visits, incidents, employee matters, and follow-up actions accurately and timely.
• Identify opportunities to improve service quality, employee performance, and day-to-day field operations.
• Support the Client Service Manager with additional operational priorities as needed.

Skills

Supervisory experience

Security operations

Communication

Problem solving

Relationship building

Coaching employees

Organizational skills

Travel readiness

Multi-site management

Work authorization (US)

Education

High school diploma or equivalent

Job description

GardaWorld Security Services in Pittsburgh is seeking a Field Services Supervisor to lead security operations across the Western Pennsylvania market. You will spend significant time in the field, visiting client sites, coaching officers, and ensuring adherence to post orders and client expectations.

Reporting to the Client Service Manager, you will address operational needs, manage staffing, and identify opportunities to improve service quality across multiple locations, while maintaining strong