Field Operations Leader: Safety, Quality & Efficiency

Valcourt Group; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Valcourt Group is seeking an Operations Manager in Phoenix to oversee day-to-day field operations and administrative functions. You will ensure safe, efficient, high-quality delivery of window cleaning and exterior building maintenance services while aligning crews, supervisors, and office support with company standards.

The role requires balancing operational excellence with administrative discipline, fostering safety, documentation, and customer satisfaction across projects.

Qualifications

• 3+ years of experience in operations management, preferably in commercial services.
• Strong background in safety compliance and quality control.
• Experience managing field crews, administrative staff, and cross-functional teams.
• Familiarity with estimating, job costing, and production planning.
• Excellent organizational and communication skills.

Responsibilities

• Oversee scheduling, crew assignments, and daily operations to ensure maximum efficiency and productivity.
• Ensure accurate production mapping, man-day tracking, and job planning for all projects.
• Support start-ups of new accounts and resolve on-site operational challenges.
• Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.
• Lead safety meetings, toolbox talks, and compliance training initiatives.
• Oversee administrative processes including forms, documentation, timesheets, and incident reporting.
• Standardize operational documentation to align with Valcourt protocols.

Skills

Operations management

Safety compliance

Quality control

Crew management

Communication

Microsoft Office

Sales CRM

Estimating

Job costing

Production planning

Tools

Salesforce

Job description

Valcourt Group is seeking an Operations Manager in Phoenix to oversee day-to-day field operations and administrative functions. You will ensure safe, efficient, high-quality delivery of window cleaning and exterior building maintenance services while aligning crews, supervisors, and office support with company standards.

The role requires balancing operational excellence with administrative discipline, fostering safety, documentation, and customer satisfaction across projects.