Field Operations Leader: Safety, Quality & Delivery

Valcourt Group; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Valcourt Group in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day field operations and administrative functions for window cleaning and exterior building maintenance services. You will lead crews, foremen, and office staff to uphold safety, documentation, and customer satisfaction.

The role requires hands-on leadership, strong organizational skills, and the ability to coordinate with Territory Managers, Estimators, and clients on project planning, execution, and quality

Qualifications

• 3+ years of experience in operations management in commercial services or exterior building maintenance.
• Strong background in safety compliance and quality control.
• Experience managing field crews, administrative staff, and cross-functional teams.
• Familiarity with estimating, job costing, and production planning.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office Suite and Salesforce or similar CRM.

Responsibilities

• Oversee scheduling, crew assignments, and daily operations for maximum efficiency and productivity.
• Ensure accurate production mapping, man-day tracking, and job planning for all projects.
• Support start-ups of new accounts and resolve on-site operational challenges.
• Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.
• Conduct regular site inspections and audits to monitor service standards and safety compliance.
• Oversee administrative processes including forms, documentation, timesheets, and incident reporting.
• Provide input on access methods, crew requirements, and production estimates for bids and project planning.
• Lead safety meetings, toolbox talks, and compliance training initiatives.
• Document coaching, training, and disciplinary actions to maintain accountability.

Skills

Operations management

Safety compliance

Quality control

Team leadership

Communication

Microsoft Office

Salesforce

Documentation systems

Tools

Salesforce

Microsoft Office Suite

Job description

Valcourt Group in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day field operations and administrative functions for window cleaning and exterior building maintenance services. You will lead crews, foremen, and office staff to uphold safety, documentation, and customer satisfaction.

The role requires hands-on leadership, strong organizational skills, and the ability to coordinate with Territory Managers, Estimators, and clients on project planning, execution, and quality