Operations Manager (73775)

Valcourt Group; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Valcourt Group in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day field operations and administrative functions for window cleaning and exterior building maintenance services. You will lead crews, foremen, and office staff to uphold safety, documentation, and customer satisfaction.

The role requires hands-on leadership, strong organizational skills, and the ability to coordinate with Territory Managers, Estimators, and clients on project planning, execution, and quality

Qualifications

• 3+ years of experience in operations management in commercial services or exterior building maintenance.
• Strong background in safety compliance and quality control.
• Experience managing field crews, administrative staff, and cross-functional teams.
• Familiarity with estimating, job costing, and production planning.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office Suite and Salesforce or similar CRM.

Responsibilities

• Oversee scheduling, crew assignments, and daily operations for maximum efficiency and productivity.
• Ensure accurate production mapping, man-day tracking, and job planning for all projects.
• Support start-ups of new accounts and resolve on-site operational challenges.
• Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.
• Conduct regular site inspections and audits to monitor service standards and safety compliance.
• Oversee administrative processes including forms, documentation, timesheets, and incident reporting.
• Provide input on access methods, crew requirements, and production estimates for bids and project planning.
• Lead safety meetings, toolbox talks, and compliance training initiatives.
• Document coaching, training, and disciplinary actions to maintain accountability.

Skills

Operations management

Safety compliance

Quality control

Team leadership

Communication

Microsoft Office

Salesforce

Documentation systems

Tools

Salesforce

Microsoft Office Suite

Job description

Job Summary:

The Operations Manager will oversee day-to-day field operations and administrative functions to ensure safe, efficient, and high-quality delivery of window cleaning and exterior building maintenance services. This role requires a leader who can balance operational excellence with administrative discipline, ensuring that crews, supervisors, and office support are aligned with Valcourts standards of safety, documentation, and customer satisfaction.

Core Responsibilities

Operations & Crew Management

• Oversee scheduling, crew assignments, and daily operations to ensure maximum efficiency and productivity.
• Ensure accurate production mapping, man-day tracking, and job planning for all projects.
• Support start-ups of new accounts and resolve on-site operational challenges.
• Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.

Quality Control

• Conduct regular site inspections and audits to monitor service standards.
• Implement corrective actions to ensure zero repeat quality complaints.
• Maintain accountability with foremen and field supervisors for work completion, communication, and reporting.

Safety Compliance

• Enforce OSHA, ANSI, IWCA, and Valcourt safety protocols across all operations.
• Review and ensure completion of Job Safety Analyses (JSAs) and safety documentation for each project.
• Lead safety meetings, toolbox talks, and compliance training initiatives.

Operations Administration

• Oversee administrative processes including forms, documentation, timesheets, and incident reporting.
• Ensure timely communication and job close-out reporting (photos, notes, completion confirmations).
• Standardize operational documentation to align with Valcourt protocols.

Estimating & Bidding Support

• Partner with Sales and Estimating teams on complex bids and project planning.
• Provide input on access methods, crew requirements, and production estimates.
• Assist in training Territory Managers on estimating procedures and operational feasibility.

Leadership & Performance Management

• Supervise operations staff, including field supervisors, foremen, and admin support.
• Set measurable performance goals tied to quality, safety, and efficiency.
• Document coaching, training, and disciplinary actions to maintain accountability.

Qualifications

Qualifications

• +3 years of experience in operations management, preferably in commercial services, construction, or exterior building maintenance.
• Strong background in safety compliance and quality control.
• Experience managing field crews, administrative staff, and cross-functional teams.
• Familiarity with estimating, job costing, and production planning.
• Excellent organizational and communication skills.
• Proficient in Microsoft Office Suite, Salesforce (or similar CRM), and operational documentation systems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.