Operations Manager

Valcourt Group; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Valcourt Group is seeking an experienced Operations Manager to oversee day-to-day field operations and administrative functions for window cleaning and exterior building maintenance services in Phoenix, AZ.

The role requires a leader who can balance operational excellence with administrative discipline, aligning crews, supervisors, and office support with Valcourt’s safety, documentation, and customer satisfaction standards.

Qualifications

• 3+ years of experience in operations management, preferably in commercial services or exterior maintenance.
• Strong background in safety compliance and quality control.
• Experience managing field crews, administrative staff, and cross-functional teams.
• Familiarity with estimating, job costing, and production planning.
• Excellent organizational and communication skills.

Responsibilities

• Oversee scheduling, crew assignments, and daily operations for efficiency and productivity.
• Ensure production mapping, man-day tracking, and accurate job planning.
• Support new account start-ups and resolve on-site challenges.
• Collaborate with Territory Managers and Estimators on project execution and profitability.
• Conduct site inspections and audits to maintain service standards.
• Lead safety meetings and ensure compliance training across teams.
• Oversee administrative processes including forms, timesheets, and reporting.

Skills

Operations management

Safety compliance

People management

Estimating & production planning

Microsoft Office

Salesforce/CRM

Tools

Microsoft Office

Salesforce

CRM

Job description

The Operations Manager will oversee day-to-day field operations and administrative functions to ensure safe, efficient, and high-quality delivery of window cleaning and exterior building maintenance services. This role requires a leader who can balance operational excellence with administrative discipline, ensuring that crews, supervisors, and office support are aligned with Valcourt’s standards of safety, documentation, and customer satisfaction.

Core Responsibilities

Operations & Crew Management

• Oversee scheduling, crew assignments, and daily operations to ensure maximum efficiency and productivity.
• Ensure accurate production mapping, man-day tracking, and job planning for all projects.
• Support start-ups of new accounts and resolve on-site operational challenges.
• Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.

Quality Control

• Conduct regular site inspections and audits to monitor service standards.
• Implement corrective actions to ensure zero repeat quality complaints.
• Maintain accountability with foremen and field supervisors for work completion, communication, and reporting.

Safety Compliance

• Enforce OSHA, ANSI, IWCA, and Valcourt safety protocols across all operations.
• Review and ensure completion of Job Safety Analyses (JSAs) and safety documentation for each project.
• Lead safety meetings, toolbox talks, and compliance training initiatives.

Operations Administration

• Oversee administrative processes including forms, documentation, timesheets, and incident reporting.
• Ensure timely communication and job close-out reporting (photos, notes, completion confirmations).
• Standardize operational documentation to align with Valcourt protocols.
• Partner with Sales and Estimating teams on complex bids and project planning.
• Provide input on access methods, crew requirements, and production estimates.
• Assist in training Territory Managers on estimating procedures and operational feasibility.

Leadership & Performance Management

• Supervise operations staff, including field supervisors, foremen, and admin support.
• Set measurable performance goals tied to quality, safety, and efficiency.
• Document coaching, training, and disciplinary actions to maintain accountability.

Qualifications

• +3 years of experience in operations management, preferably in commercial services, construction, or exterior building maintenance.
• Strong background in safety compliance and quality control.
• Experience managing field crews, administrative staff, and cross-functional teams.
• Familiarity with estimating, job costing, and production planning.
• Excellent organizational and communication skills.
• Proficient in Microsoft Office Suite, Salesforce (or similar CRM), and operational documentation systems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.