Field Operations Leader – Last-Mile & Installations

Diakon Logistics, Inc.; Sandston, Northern (VA, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid vacations and holidays

Job summary

Diakon Logistics, Inc. is seeking a Field Manager to oversee day-to-day field operations from Richmond, VA. You will manage independent delivery contractors, optimize routes, and drive efficiency and revenue in coordination with client leadership.

The role requires strong leadership, contractor management, and excellent communication, with preference for appliance installation experience and Spanish language skills. Onsite position with local travel and competitive benefits.

Qualifications

• Proven leadership and motivational skills.
• Delivery and installation experience in appliance final mile preferred.
• Hands-on management approach with responsibilities shared.
• Effective communication and relationship-building skills.
• Excellent written and verbal communication skills.
• Bilingual with Spanish highly preferred.
• Ability to operate in time-constrained, metric-based environments.
• Strong Excel and MS Office proficiency.
• Bachelor's degree and 2–4 years in logistics/supply chain preferred.

Responsibilities

• Manages a fleet of independent delivery contractors.
• Focus on Independent Contractor Partnerships through weekly meetings to review service, profitability, claims and compliance.
• Develop and hold your delivery teams accountable by managing loadouts and monitoring routes throughout the day.
• Weekly ride-behinds in the field with teams to ensure client satisfaction and team development.
• Recruitment of new service providers.
• Create structured team skill checks to qualify, maintain, and expand delivery team capabilities and provide consistent service.
• Full understanding of appliance installations to validate procedures in home.
• Build and grow relationships with client personnel.
• Communicate effectively and timely with the client.
• Visit stores to build/maintain relationships with client.
• Uncover additional revenue opportunities from stores – Multi Family projects, dedicated pro accounts, big and bulky deliveries.
• P&L management: delivery expense, operating expenses, budget goals, claims processes, travel expenditures.
• Achieve goals and company policies set by client & Diakon Logistics.
• Participate in weekly operations meetings and client calls.
• Provide weekly updates on locations as dictated by the Director of Operations.

Skills

Leadership

Delivery experience

Management by walking around / hands‑g

Communication skills

Bilingual Spanish

Time management

Data analysis

MS Excel

MS Office

Bachelor's degree

2-4 years logistics

Education

Bachelor's degree

2-4 years logistics experience

Tools

MS Office

MS Excel

Job description

Diakon Logistics, Inc. is seeking a Field Manager to oversee day-to-day field operations from Richmond, VA. You will manage independent delivery contractors, optimize routes, and drive efficiency and revenue in coordination with client leadership.

The role requires strong leadership, contractor management, and excellent communication, with preference for appliance installation experience and Spanish language skills. Onsite position with local travel and competitive benefits.