Location Manager: Final-Mile Delivery & Team Leader

Diakon Logistics, Inc.; Colonial Heights (VA); On-site; USD 90,000 - 100,000; Full time

Job summary

Diakon Logistics, Inc. seeks a Location Manager in Virginia to lead daily delivery operations, strengthen client partnerships, and drive growth across appliance delivery services, while coaching teams and developing contractor capabilities to exceed client expectations.

This hands-on leadership role requires deep final-mile experience, strong business acumen, and a passion for building teams that consistently deliver excellence in service performance and profitability.

Qualifications

• Proven leadership and motivational skills to drive performance.
• Hands-on experience in appliance final-mile delivery and installation.
• Strong communication and relationship-building abilities; bilingual with Spanish highly preferred.
• Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis.
• Proficiency in Excel and MS Office.
• Bachelor's degree and 2-4 years in logistics/supply chain preferred.

Responsibilities

• Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities.
• Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development.
• Validate and correct in-home appliance installation procedures.
• Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth.
• Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals.
• Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager.

Skills

Leadership

Final-mile delivery

Communication

Bilingual Spanish

Excel

MS Office

Time-constrained environments

Root-cause analysis

Education

Bachelor's degree

2-4 years logistics/supply chain

Tools

Excel

MS Office

Job description

Diakon Logistics, Inc. seeks a Location Manager in Virginia to lead daily delivery operations, strengthen client partnerships, and drive growth across appliance delivery services, while coaching teams and developing contractor capabilities to exceed client expectations.

This hands-on leadership role requires deep final-mile experience, strong business acumen, and a passion for building teams that consistently deliver excellence in service performance and profitability.